Question 1

Who is Background Whitener for?

Accepted Answer

Online sellers preparing bulk listings, photographers and studios cleaning up shots with uneven or busy backdrops, small brands batch-preparing catalogue images, and anyone needing to remove a complex background — not just flat grey or white — without Photoshop.

Question 2

Are my photos uploaded anywhere? Is this private?

Accepted Answer

No. All whitening, grid drawing and ZIP packaging happen inside your browser tab using your own computer. Your photos never leave your device and we never see them. The only things stored on our server are your email, your credit balance and payment records.

Question 3

Does this meet the Amazon white background rule?

Accepted Answer

Amazon requires the main product image to have a pure white background (RGB 255, 255, 255). Background Whitener sets every background pixel to exactly #FFFFFF, which is what Amazon checks. It does not crop or resize, so make sure your product still fills roughly 85% of the frame and the image is at least 1000 px on the longest side, as Amazon also requires. eBay, Etsy, Shopify and Google Shopping all accept the same pure white result.

Question 4

Which photo formats are supported?

Accepted Answer

Upload JPG or PNG (plus anything else your browser can open, such as WebP). Download as JPG or PNG — choose the output format in Settings before you process. JPG gives smaller files for listings; PNG keeps lossless quality.

Question 5

Is it free to try?

Accepted Answer

Yes. Uploading, processing, previewing and editing are completely free, with no account needed. To download, you create a free account and verify your email — your first 3 downloads are free. After that you pay only for the photos you choose to download (buy credits or take an unlimited plan).

Question 6

How do credits work?

Accepted Answer

Every verified account gets 3 free downloads to start. After that, one credit equals one downloaded photo. Buy a pack from A$1 for a single photo up to A$97 for 1000, or take an unlimited monthly (A$19) or yearly (A$99) plan. Credits never expire and are tied to your account, so they work from any device. Downloading the same processed photo again in the same session does not cost a second credit or free download.

Question 7

What is the refund policy?

Accepted Answer

New accounts get 3 free downloads (after verifying your email) so you can test the results before buying. Credits do not expire: unused credits remain valid on your account indefinitely. Purchased credits are not refundable once bought, except where a download fails because of a technical error on our side. Subscriptions can be cancelled at any time and stay active until the end of the period already paid for; there are no partial refunds for unused time except where required by law. Billing errors such as a duplicate charge are always refunded, and for a technical failure we will refund the credit or provide a replacement. See the full Refund Policy linked in the footer.

Question 8

Some grey shadow is still showing — what do I do?

Accepted Answer

Raise the Background tolerance slider and process again. Higher tolerance clears darker shadows and colour casts; if it starts eating into a light-coloured part of the product, lower it a little or fix just that photo from the lightbox with its own tolerance and feather. For any stray grey the automatic pass leaves behind, open the photo and use the paint brush in the “Zoom, Crop & Paint” tab: choose “Paint white” and brush over the area to whiten it by hand — adjust the brush size, and use “Restore original” or Undo if you go too far.

Question 9

Can I fix edges by hand?

Accepted Answer

Yes. Open any photo and switch to the “Zoom, Crop & Paint” tab for a manual touch-up brush. “Paint white” lets you wipe away leftover grey, shadows or stray specks by brushing over them; “Restore original” paints real photo detail back if the AI trimmed too much. Adjust the brush size for fine edges or big areas, zoom in for precision, and Undo reverses your last strokes — it all runs in your browser and only affects that one photo.

Question 10

Does it work on complex backgrounds — trees, grass, cluttered rooms — or only flat colours?

Accepted Answer

Yes. AI-powered object segmentation finds the product itself rather than reading backdrop colour, so it handles complex, non-flat backgrounds — grass, trees, pavement, cluttered rooms — not just flat colour backdrops. It's not designed for people or portraits.

Question 11

What is the collage grid, and can I change it?

Accepted Answer

The collage grid is off by default — most photos don't need it. Turn it on only for multi-cell collage photos: the tool then redraws the divider lines between cells so they stay crisp after whitening. The default matches a common 1 + 3 layout, but you can drag lines, add or remove them, set exact positions, and save your own layouts as presets. Leave it off for single-product photos.

Question 12

How many photos can I process at once?

Accepted Answer

Hundreds. Processing speed depends on your computer, since the work happens in your browser — a typical laptop handles a 2000 px photo in well under a second. Very large batches simply take a little longer; you can watch progress and review results as they finish.

Question 13

Do I get a receipt?

Accepted Answer

Yes. Stripe emails a receipt to your account email after every purchase, and your full purchase and credit history is available on your Account page at any time.