Refund Policy
Last updated: 10 June 2026
This Refund Policy explains how refunds, credits and subscription cancellations work for Background Whitener, operated at backgroundwhitener.online. It should be read together with our Terms of Service. Because you can preview and process every photo for free before paying, we encourage you to confirm the results meet your needs before you buy credits.
1. Free Credits
New accounts receive 3 free credits upon signing up, with no payment required, so you can confirm the Service works well for your own photos before purchasing. Uploading, processing, previewing and manually fixing photos are always free — you only ever pay to download the finished, full-resolution images.
2. How Credits Are Priced
Credits are sold in packs, from A$1 for a single photo up to A$97 for 1,000 photos, as well as unlimited monthly (A$19) and yearly (A$99) subscription plans. All prices are in Australian Dollars (AUD) and, where applicable, GST is added at checkout. One credit lets you download one processed photo. Downloading the same processed photo again within the same session does not cost an additional credit.
3. Credit Purchases
- Purchased credits are consumed when you download a processed image, at which point real value has been delivered.
- Credits used for a successful download are non-refundable.
- Credits do not expire. Unused credits remain valid on your account indefinitely and can be used at any time, from any device you sign in on.
- Purchased but unused credits are generally non-refundable once bought, except as described under "Processing Failures" and "Billing Errors" below, or where a refund is required by law.
4. Subscriptions
- You can cancel a subscription at any time. Access continues through to the end of the billing period you have already paid for, and you will not be charged again after that.
- We do not provide partial refunds for unused time within an active billing period, except where required by law.
- Subscriptions renew automatically until cancelled. We recommend cancelling before your renewal date if you do not wish to continue.
5. Processing Failures
If a download fails because of a technical error on our side — for example, a corrupted ZIP or a credit charged without a working download being produced — contact us and we will either refund the credit or provide a working replacement, whichever you prefer. Because processing runs locally in your browser, please first try the manual fix tools (tolerance, feather and the paint editor) for results you are not happy with, as these are not technical failures of the Service.
6. Billing Errors
Billing errors — such as a duplicate charge, a charge after cancellation, or an incorrect amount — will always be investigated and refunded where confirmed. Please contact us as soon as you notice an issue so we can resolve it quickly.
7. Not Eligible for a Refund
- Dissatisfaction with results caused by unusual source-photo characteristics (for example, a patterned or non-uniform background, or a product that is a similar colour to its backdrop). Please try the manual fix tools first.
- A third-party marketplace rejecting a photo for reasons unrelated to a technical failure of the Service (for example, cropping, resolution or product-fill rules set by that marketplace).
- Change of mind after credits have already been used for successful downloads.
8. Your Consumer Rights
Nothing in this policy limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws. Where those laws give you a right to a remedy that cannot be excluded, that right applies in addition to this policy.
9. How to Request a Refund
Email info.thesocialmvmnt@gmail.com with your account email address and a description of the issue (including any relevant order or payment reference). We aim to respond within 2 business days and to resolve confirmed billing errors and technical failures promptly.